TERMS AND CONDITIONS
Please read the terms and conditions given below carefully. Contact us if you have any question about any term. If you place your order, it means that you have accepted the terms and conditions
The pictures of Products are Indicative. The actual Product may differ from as it is shown on the website. No claim about the identical Gifts would be accepted.
During a season or for special days like Valentine and Mothers’/Fathers’, due to heavy seasonal rush, we would NOT be able to COMMIT on the time for delivery of orders. But all the orders qualifying the term above would be delivered on the Date Specified.
Some of the orders for the occasion given above may be delivered a day before the intended delivery date.
Sri Lankan World reserves the right of cancelling any order if details of the order are not valid.
If the order is not delivered, SLW would refund the amount 100%. No claim of any other compensation would be accepted.
Guaranteed Delivery of orders placed by One Day before 4:00 PM Sri Lanka Time. The Orders received after 4:00 PM one day before the occasion/required date would be on best effort basis. They would be delivered by the date following the Occasion/Required Day
Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be sought from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alternate product.
Request for cancellation of confirmed order can be made up to the point your order is changed to Processing Stage. You can send cancellation request at firstname.lastname@example.org
The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary. However, in all such cases the quantity specified in the order will be provided as desired.
If ordered flowers / cake /sweets / chocolates are not available in the market, we shall deliver alternate flowers / cake /sweets of desired quality and equal to (or greater than) order value.
No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non-delivery.
The owner of the site retains the right to refuse any order unconditionally.
If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
All claims are subject to the jurisdiction of Sri Lanka only.
If the shipping address and/or contact phone number is incorrect and recipient is also un-reachable on phone OR if no one is available to accept the delivery of the perishable gift item (when delivery attempt is made) then in such cases the order will be assumed as executed no refund will be made.
For all the perishable products like flowers, cakes, sweets, fruits, etc. the delivery attempt would be executed only once.
While placing an order, please provide us with the following information for delivery at Hotel / Hospital/Funeral House.
Full address of the hotel.
Telephone number of the hotel.
Name of Tour company, if applicable.
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception, the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed no refund will be made in such cases.
If the hotel and/or hospital staff declines to accept the order, we will try to contact the recipient on the given mobile number. If the recipient is not reachable or has checked out, the order will be assumed as executed and no refund will be made in such case.
If Sri Lankan World is unable to deliver your order (due to issue at our end), then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
Quantities/ sizes specified on the site are indicative in nature and hence there can be slight variations in the delivered item, depending on the availability of the gift items
Sri Lankan World has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Sri Lankan World or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site. Discount Offers if any are not applicable on Gift Coupons.
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible members of host. Also, if possible, we shall provide you with the name of the recipient through our order confirmation mail.
No gift coupons are applicable on gift vouchers.
Genuinity of information interest of making payments:
The customer promises that the information provided to Sri Lankan World is true, correct, and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
The customer agrees to defend indemnity hold Sri Lankan World and its affiliates harmless from all liabilities expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them
Sri Lankan World may modify this agreement from time to time without giving any prior information.
Posted on 01.06.2020