FREQUENTLY ASKED QUESTIONS
We cover most parts in Sri Lanka. However certain items may not be delivered to some areas due to delivery restrictions imposed by the merchants who provide those items.
We have a dedicated outreach team to deliver goods as per our vendors’ delivery guidelines. We will deliver the items ordered on the day they were ordered by the customer. Due to logistical reasons we may not able to deliver goods at a particular time as needed by the customer.
Yes we deliver 7 days a week even on poya days and holidays.
Most certainly! We love that kind of work.
In the event of a surprise gift you need to provide a different contact number to check the availability of the recipient. If you wish to be a registered user you can`1 send us a map and landmark details through your login page to make things easy. Hence we recommend you register with us first.
If you do not provide an alternate contact number we may contact the sender [you] if recipient was not found at the said address or the address could not be found.
Firstly you will get a confirmation email to the email address given by you. It will give you your order number. Our operations unit and the contact point of relevant Merchant [the supplier of the item you ordered] are notified of your order immediately. Then on the day you wanted the delivery to be made our Outreach Team will pick up your order and deliver it to the address given by you.
You can always change or cancel an order if you are within the cooling period. Cooling period may vary according to vendors. In general following cooling periods apply to specific items
Cakes 72 hours prior to 6.00 a.m. in Sri Lanka of the delivery date
Vegetables 24 hours prior to 6.00 a.m. in Sri Lanka of the delivery date
Fruits 24 hours prior to 6.00 a.m. in Sri Lanka of the delivery date
Flowers 24 hours prior to 6.00 a.m. in Sri Lanka of the delivery date
Furniture [custom made] cancelation is only possible within 24 hours from placing the order
We will contact the recipient [you need to provide this info] to locate the address. If your order is under surprise category we will contact the alternate contact number provided. If we were unable to get a proper feedback or still unable to locate we will take the item back to office. If the failure to locate the address or to deliver the goods were not our fault a reimbursement is not possible. If not we will refund your money in full.